Additional fees will apply for difficult access (Stairs, No Freight Elevator, etc.).
If drivers arrive to the event during the requested time frame written in the contract, and are unable to obtain SimplyProps, LLC's property, client must pay an additional $120 fee for next day pick up.
*Please note: Prices are for 6 hour rentals only. The cut off time is 1AM. An additional fee will apply for day before delivery offered after 5PM. Next Day Pick Up offered before 12PM.
SimplyProps, LLC Responsibility
SimplyProps, LLC will continue to strive and provide great customer service and to be on time to each and every event. SimplyProps, LLC will provide quality prop rentals in the best conditions. We try to have the best quality Props available, but due to wear and tear over time, it is recommended to see the props in person before making a payment.
Customer will provide access to the venue for one hour before the event start time and one hours for pick up after conclusion of the event to allow SimplyProps, LLC to set up and to remove prop rentals and decorations. Access must include vehicle parking near the venue entrance.
Any events that are rescheduled due to unforeseen weather conditions will receive full credit for a future order with a $50 re-booking fee. Please give 2 weeks prior notice when rescheduling your date.
Customer will provide adequate electrical power to meet the needs for any prop rentals or equipment.
Prop Rentals & Decorations
All props, furniture and decorations SimplyProps, LLC provides are daily rentals for the agreed-upon time, and SimplyProps, LLC will remove them at the conclusion of the event unless agreed otherwise.
Changes to Order
ONLY STORE CREDIT WILL BE ALLOWED AFTER ORDERS ARE PLACED. NO REFUNDS AFTER ORDER.
Customer is allowed for the first 24 hours to change orders. After the first 24 hours, changes are not allowed.
Customer may add items to the order, subject to the same terms. Customer acknowledges that any changes to order after the first 24 hours is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.
Customer is responsible in providing a one day insurance if venue requires.
Customer is responsible for the safety and reliability of the event venue and its furnishings. Customer is also responsible for any injury, loss or damage to SimplyProps, LLC employees or equipment resulting from the conduct of event attendees and of staff not employed by SimplyProps, LLC.
Payments & Security Deposit
Amounts that total $250 and over, 50% of the prop rental amount is required to secure your event date unless agreed otherwise. If the customer cancels the order more than 24 hours after confirmation, SimplyProps, LLC will retain the deposit & customer is subject to store credit and will be held on file for 1 full calendar year from when the original order was placed.
Rental amounts that total $250 and under must be paid in full at the time of booking.
There is a flat delivery fee based on venue location that is not included in your rental amount.
Credit card authorization form must be filled out for each event for security purposes for any damaged or loss prop rentals.
Damage and Loss
In the event that equipment provided by SimplyProps, LLC is damaged or lost due to the actions of event attendees or of staff not employed by SimplyProps, LLC, Customer agrees to pay for all repair or replacement up to the the full value of the lost or damaged items, including shipping and handling.
Please be advised, any damage to Props will result in fees being charged for loss/ damage.
SimplyProps, LLC can not control the weather. This damage includes, but is not limited to the following:
Damage caused by Wind, Water, Extreme Heat or Cold Temperatures
Damage from moving props that are to remain stationary
Damage from applying weight to props that are not able to withstand heaviness
Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.
SimplyProps, LLC will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt for the SimplyProps, LLC report.
SimplyProps, LLC has the right to refuse business to anyone.
Privacy Disclosure Notice
Any information collected from our users will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement.
Last Updated: 05/29/2022